{"id":6079,"date":"2025-08-25T09:33:31","date_gmt":"2025-08-25T02:33:31","guid":{"rendered":"https:\/\/library.itn.ac.id\/?page_id=6079"},"modified":"2026-10-12T15:41:48","modified_gmt":"2026-10-12T08:41:48","slug":"kepuasan-penguna","status":"publish","type":"page","link":"https:\/\/library.itn.ac.id\/index.php\/kepuasan-penguna\/","title":{"rendered":"Kepuasan Pengguna"},"content":{"rendered":"\n<h1><\/h1>\n\n\n\n<p>Untuk mengukur kinerja di Perpustakaan Institut Teknologi Nasional Malang, dalam memberikan pelayanan kepada pengguna layanan perpustakaan, sekaligus mendengarkan dan menyerap aspirasi dari pengguna layanan perpustakaan dan masyarakat (<em>stakeholder<\/em>) perihal kebutuhan dan harapan, maka dari itu diadakanlah \u201cSURVEI INDEKS KEPUASAN MASYARAKAT\u201d di Perpustakaan Institut Teknologi Nasional Malang.<\/p>\n\n\n\n<p>Survei Indeks Kepuasan Masyarakat ini diselenggarakan secara berkala yaitu selama satu tahun &nbsp;dengan tujuan untuk mengetahui tingkat keberhasilan kinerja layanan di Perpustakaan Institut Teknologi Nasional malang sebagai bahan untuk meningkatkan kualitas pelayanan publik di tahun mendatang<\/p>\n\n\n\n<div class=\"wp-block-file\"><object class=\"wp-block-file__embed\" data=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2025\/08\/SURVEI-2024-2025.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SURVEI-2024-2025.\"><\/object><a id=\"wp-block-file--media-15fe79e2-a86e-4c5d-9d55-efa4259c371c\" href=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2025\/08\/SURVEI-2024-2025.pdf\">SURVEI-2024-2025<\/a><a href=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2025\/08\/SURVEI-2024-2025.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-15fe79e2-a86e-4c5d-9d55-efa4259c371c\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><object class=\"wp-block-file__embed\" data=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2026\/10\/06..-Draf_LAPORAN-MONEV.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of 06.. Draf_LAPORAN-MONEV.\"><\/object><a id=\"wp-block-file--media-426053be-437c-45e7-a932-28137441de04\" href=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2026\/10\/06..-Draf_LAPORAN-MONEV.pdf\">06.. Draf_LAPORAN-MONEV<\/a><a href=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2026\/10\/06..-Draf_LAPORAN-MONEV.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-426053be-437c-45e7-a932-28137441de04\">Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Untuk mengukur kinerja di Perpustakaan Institut Teknologi Nasional Malang, dalam memberikan pelayanan kepada pengguna layanan perpustakaan, sekaligus mendengarkan dan menyerap aspirasi dari pengguna layanan perpustakaan &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_joinchat":[]},"_links":{"self":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages\/6079"}],"collection":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/comments?post=6079"}],"version-history":[{"count":3,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages\/6079\/revisions"}],"predecessor-version":[{"id":6166,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages\/6079\/revisions\/6166"}],"wp:attachment":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/media?parent=6079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}