{"id":6079,"date":"2025-08-25T09:33:31","date_gmt":"2025-08-25T02:33:31","guid":{"rendered":"https:\/\/library.itn.ac.id\/?page_id=6079"},"modified":"2025-08-25T09:40:08","modified_gmt":"2025-08-25T02:40:08","slug":"kepuasan-penguna","status":"publish","type":"page","link":"https:\/\/library.itn.ac.id\/index.php\/kepuasan-penguna\/","title":{"rendered":"Kepuasan Pengguna"},"content":{"rendered":"\n<h1><\/h1>\n\n\n\n<p>Untuk mengukur kinerja di Perpustakaan Institut Teknologi Nasional Malang, dalam memberikan pelayanan kepada pengguna layanan perpustakaan, sekaligus mendengarkan dan menyerap aspirasi dari pengguna layanan perpustakaan dan masyarakat (<em>stakeholder<\/em>) perihal kebutuhan dan harapan, maka dari itu diadakanlah \u201cSURVEI INDEKS KEPUASAN MASYARAKAT\u201d di Perpustakaan Institut Teknologi Nasional Malang.<\/p>\n\n\n\n<p>Survei Indeks Kepuasan Masyarakat ini diselenggarakan secara berkala yaitu selama satu tahun \u00a0dengan tujuan untuk mengetahui tingkat keberhasilan kinerja layanan di Perpustakaan Institut Teknologi Nasional malang sebagai bahan untuk meningkatkan kualitas pelayanan publik di tahun mendatang<\/p>\n\n\n\n<div class=\"wp-block-file\"><object class=\"wp-block-file__embed\" data=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2025\/08\/SURVEI-2024-2025.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SURVEI-2024-2025.\"><\/object><a id=\"wp-block-file--media-15fe79e2-a86e-4c5d-9d55-efa4259c371c\" href=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2025\/08\/SURVEI-2024-2025.pdf\">SURVEI-2024-2025<\/a><a href=\"https:\/\/library.itn.ac.id\/wp-content\/uploads\/2025\/08\/SURVEI-2024-2025.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-15fe79e2-a86e-4c5d-9d55-efa4259c371c\">Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Untuk mengukur kinerja di Perpustakaan Institut Teknologi Nasional Malang, dalam memberikan pelayanan kepada pengguna layanan perpustakaan, sekaligus mendengarkan dan menyerap aspirasi dari pengguna layanan perpustakaan &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_joinchat":[]},"_links":{"self":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages\/6079"}],"collection":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/comments?post=6079"}],"version-history":[{"count":2,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages\/6079\/revisions"}],"predecessor-version":[{"id":6095,"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/pages\/6079\/revisions\/6095"}],"wp:attachment":[{"href":"https:\/\/library.itn.ac.id\/index.php\/wp-json\/wp\/v2\/media?parent=6079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}